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Bounce Financial Advice Provider Disclosure Statement

Licence Information

Bounce Insurance Limited (‘Bounce’, ‘we’, or ‘us’) is a registered financial service provider (FSP749731) and holds a licence issued by the Financial Markets Authority to provide financial advice.

Nature and Scope of Advice

Bounce does not ordinarily provide regulated financial advice within the meaning of the Financial Markets Conduct Act 2013.

In very limited and infrequent circumstances, we provide financial advice to clients in relation to parametric earthquake insurance. 

When financial advice is provided, our financial advisers only provide financial advice in relation to the above financial advice products, and we only provide advice in relation to products issued by Bounce.

Fees

Bounce does not charge any fees to clients for our services.

Incentives and Conflicts of Interest

Bounce receives commission from Lloyd’s of London for effecting insurance policies for clients. The amount of the commission is based on the amount of the premium.

Duties

Bounce, and anyone who gives financial advice on our behalf, is bound by the duties in sections 431I, 431K, 431L, and 431M of the Financial Markets Conduct Act 2013 to:

  • Exercise care, diligence, and skill; and
  • Give priority to our clients’ interests; and
  • Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services; and
  • Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Services.

Complaints

If you are not satisfied with any financial advice service which you have received, you can make a complaint by emailing support@bounceinsurance.co.nz or by calling us at 0508 268623 (0508 BOUNCE).

When we receive a complaint, we will consider it in accordance with our internal complaints process. Our complaints process has two stages, as follows:

Stage 1

  • We will compile all relevant information relating to your complaint, which may include contacting you for further information. We will then carefully consider your complaint.
  • We will contact you by email or telephone to let you know whether we can resolve your complaint, and if so, how we propose to do so.
  • We aim to resolve complaints within 10 working days of receiving them. If we are unable to resolve your complaint within that time, we will let you know.

Stage 2:

  • In the unlikely event that we are not able to resolve the matter, or you are not satisfied with the way your complaint has been dealt with, you should contact the Lloyd’s Underwriters’ General Representative in New Zealand at:
    Mr Scott Galloway
    C/O - Hazelton Law
    PO Box 5639
    WELLINGTON 6145
    Telephone: (04) 472 7582
    Email: idrnz@lloyds.com

When You lodge your dispute with us, we will usually require the following information:

  • Name, address and telephone number of the policyholder;
  • Details of the policy concerned (policy and/or claim reference numbers, etc);
  • Details of the insurance intermediary through whom the policy was obtained;
  • Reasons why you are dissatisfied;
  • Copies of any supporting documentation you believe may assist us in addressing Your dispute appropriately.

Your complaint will be acknowledged in writing within 5 business days of receipt, and you will be kept informed of the progress of our review of your complaint at least every 10 business days.

Dispute Resolution

If we are unable to resolve your complaint, you can refer the matter to the Insurance and Financial Services Ombudsman (‘IFSO’).

IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not resolved your complaint to your satisfaction using our internal complaints process.

IFSO can be contacted by post PO Box 10-845, Wellington, phone 0800 888 202 or +64 4 499 7612, email info@ifso.nz or via their website www.ifso.nz.

This Disclosure Statement is provided by Bounce Insurance Limited.