Bounce Insurance Limited (‘Bounce’, ‘we’, or ‘us’) is a registered financial service provider (FSP749731) and holds a licence issued by the Financial Markets Authority to provide financial advice.
Bounce does not ordinarily provide regulated financial advice within the meaning of the Financial Markets Conduct Act 2013.
In very limited and infrequent circumstances, we provide financial advice to clients in relation to parametric earthquake insurance.
When financial advice is provided, our financial advisers only provide financial advice in relation to the above financial advice products, and we only provide advice in relation to products issued by Bounce.
Bounce does not charge any fees to clients for our services.
Bounce receives commission from Lloyd’s of London for effecting insurance policies for clients. The amount of the commission is based on the amount of the premium.
Bounce, and anyone who gives financial advice on our behalf, is bound by the duties in sections 431I, 431K, 431L, and 431M of the Financial Markets Conduct Act 2013 to:
If you are not satisfied with any financial advice service which you have received, you can make a complaint by emailing firstname.lastname@example.org or by calling us at 0508 268623 (0508 BOUNCE).
When we receive a complaint, we will consider it in accordance with our internal complaints process. Our complaints process has two stages, as follows:
When You lodge your dispute with us, we will usually require the following information:
Your complaint will be acknowledged in writing within 5 business days of receipt, and you will be kept informed of the progress of our review of your complaint at least every 10 business days.
If we are unable to resolve your complaint, you can refer the matter to the Insurance and Financial Services Ombudsman (‘IFSO’).
IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not resolved your complaint to your satisfaction using our internal complaints process.
IFSO can be contacted by post PO Box 10-845, Wellington, phone 0800 888 202 or +64 4 499 7612, email email@example.com or via their website www.ifso.nz.
This Disclosure Statement is provided by Bounce Insurance Limited.