
Earthquake insurance for New Zealanders.
3 simple steps to pay your claim:
If there is an earthquake in your area, we use independent Peak Ground Velocity (PGV) data from your nearest GeoNet sensor to determine the intensity of the shake. You’re eligible for a full payment if the shaking at your location reaches a PGV of 30 centimeters per second or higher, while partial payouts apply for PGV levels of at least 20 centimeters per second. Once the earthquake meets the trigger threshold then we will apply the following 3 simple steps to process your claim:
- We will send you a text message / email to notify you when your policy has been triggered by a qualifying earthquake.
 - We request bank account details, and that you complete a loss declaration confirming uninsured damage and additional expenses by return text/email.
 - On confirmation we will initial claim settlement and payment.
 
Powered by GeoNet seismic data
We use independent and trusted near real-time Peak Ground Velocity (PGV) shake intensity data from your nearest GeoNet sensor to determine your eligibility for a claim payment.
By relying on third-party data, our process is fully objective and transparent. This removes friction from the claims process and allows us to settle your claim within days or, at most weeks.
For a claim payment, there’s no need for assessors, invoices, or photos. Just confirm by text or email that, to the best of your belief, you’ve experienced uninsured damage or incurred additional expenses. We do however request that you keep a record of how funds have been used just in case we undertake a claims review.
Earthquake recovery costs more than you think
After a major earthquake, the true cost of recovery often goes far beyond what standard insurance covers—and well beyond what most people have set aside in savings.
At Bounce, we believe everyone should have fast, simple access to financial support after a major quake—so you can start your recovery with confidence.






